You have 14 days from date of purchase to return your item/s for a refund*.
All returned items must be sent back in original packaging, unused and with no signs of damage, wear or usage.
Customers are responsible for all return postage costs and we strongly suggest you obtain proof of postage, along with a tracking number.
If you would like to return you item/s, please send us an email and we will send you a returns form to print off and fill out. Sending your item back without this information will slow down the refund process.
Refunds* will be returned by the same method used to make the payment and will show in your account within 5-10 working days.
*Refunds given will exclude the original cost of postage.
To keep things as simple as possible, we do not offer an exchange service. Instead, please follow the returns procedure outlined above and reorder the new item.
Personalised Item Returns/ Information
As each piece is personalised to the customers request, we are unable to offer refunds or exchanges on ANY personalised item. Please be sure to double check you have entered all the information correctly, before proceeding to the checkout. If you notice a mistake after you have paid, please contact us as soon as possible. Please note, that if the item is already in the processing stage, we will be unable to make any changes.
Phone Case Returns/ Information
By purchasing a phone case from Rubino Roo, you confirm that you have ordered the correct size case and understand/agree, that as these are only ordered as and when an order is placed, the size cannot be amended, if the case is already in the processing stage.
Upon receiving your case, if you notice a mistake has been made during the ordering process, but it is correct as to how it was originally ordered by you (the customer), unfortunately, we will not be able to offer an exchange.
We understand this isn't ideal, but as we strive to keep our prices as low as possible, we would lose out each time a replacement case is needed.
However, if a mistake is noticed and it is a mistake made on our side, we will of course, honour an exchange, or rectify the problem for you, as soon as possible.