Returns

Returns/ Information

You have 14 days from date of purchase to return your item/s for a refund*.
All returned items must be sent back in original packaging, unused and with no signs of damage, wear or usage.
Customers are responsible for all return postage costs and we strongly suggest you obtain proof of postage, along with a tracking number.

If you would like to return you item/s, please send us an email and we will send you a returns form to print off and fill out. Sending your item back without this information will slow down the refund process.

Refunds* will be returned by the same method used to make the payment and will show in your account within 5-10 working days.

*Refunds given will exclude the original cost of postage.

Exchanges/ Information

You have 14 days from date of purchase to return your item/s for an exchange.

If you are sending your item back for an exchange, like with a return, customers are responsible for return postage costs.
Please contact us by email for a returns form and be sure to include this in with your item/s.
If the item you wish to exchange is out of stock, we will contact you to offer an alternative or your money back for that item.
Please note that there will be additional charges to pay for your new item to be sent to you. Please see delivery costs to find out how much this will be.

Personalised Item Returns/ Information

As each piece is personalised to the customers request, we are unable to offer refunds or exchanges on ANY personalised item. Please be sure to double check you have entered all the information correctly, before proceeding to the checkout. If you notice a mistake after you have paid, please contact us as soon as possible. Please note, that if the item is already in the processing stage, we will be unable to make any changes.